Clarification Support / Mediation
are efficient conflict management tools used when the conflict has escalated and hinders or blocks the process.
They are good practices which, even when positions are hardened, help to reach quickly, and thus by saving time and money, a mutually agreed solution.
Clarification support and mediation aim at clarifying in a first step the interests of each party to the conflict, and then help them to work out together a mutual agreed forward-looking sustainable solution.
They will be guided through the process of clarification and solution-finding by one or two impartial and neutral mediators.
A follow-up of results and solution when the mediation is accomplished is part of our quality assurance measures.